FAQS AND TS AND CS

FAQs

What is the Little Robin Nature Book Club?

A nature book subscription aimed at 3-7 year olds. It features a beautiful and lesser known nature story book, a pack of nine fact cards and an activity book based on the Early Years and KS1 curriculum.


How does it work?

Sign up via the website and sit back and relax! A nature book, fact cards and activity booklet will be posted to you every other month. You can even change your preferences as to whether you receive the book or just the activities via your online account.


When will the next book title be revealed?

You will receive an email before the payment for a subscription is taken detailing the next book, so that you can update your account if you already have the book.


When will I receive my subscription?

Book Club subscriptions will be landing on your doorstep at the start of the following months:

February

April

June

August

October

December


This is usually within 2 weeks of payment, which happens on the 23rd of the month before, ie. 23rd of January, March, May, July, September and November. Please allow a few days over this with the postal service being so busy due to COVID.


Can I cancel at any time?

Absolutely! Head to your account here to cancel, or email me at hello@littlerobineducation.com


How does payment work?

Payment is taken automatically on the 23rd of January, March, May, July, September and November, unless you cancel your subscription.


How do I cancel or change my subscription or details?

You can head to your account to cancel, change your address or change your preferences (for example you can choose whether you receive the next book or not)


What if I already have the book and just want the fact cards and activity booklet?

No problem! Simply log in to your account and alter your preferences, or drop me an email at hello@littlerobineducation.com


What if I have siblings and they’ll fight over the activity booklet?

No problem! You can choose to add extra copies of the activity booklet for just £2 each


Where do you ship?

To the UK and EU. If your country isn’t listed, please email me and I’ll add any European country to the checkout (note that EU countries will have an extra postage fee)

Terms and Conditions

When you buy a subscription from Little Robin Education you’re agreeing to our terms and conditions as follows:

 

Shipping

Book Club subscriptions are shipped on a bimonthly basis (every other month/6 times a year). We aim to ship by the 5th of each billing cycle, so the 5th February, April, June and August, October, December.

Delivery may take longer at the moment due to COVID-19. Please be patient but you can email Jenny at hello@littlerobineducation.com for queries.

 

Subscription cut off

The billing dates are as follows, if you subscribe before the billing date you will receive the current book

(for example if you subscribe on the 22nd January you'll receive the Feb/March book and then also be billed for the April/May book the next day);

23rd January for the Feb/March book,

23rd March for the April/May book

23rd May for the June/July book

23rd July for the August/September book

23rd September for the October/November book

23rd November for the December/January book

 

Payments

Your chosen payment card will be billed on the 23rd January, March, May, July, September and November until your subscription is cancelled. Your box will be received within 2 weeks of billing. Please be patient, I’m a one woman army, but if you have any questions please get in touch with me at hello@littlerobineducation.com

 

Auto renewal

Subscriptions will renew automatically by default. If you wish to order just one box, click the “gift” tab upon checking out.

If you want to cancel your subscription or change your preferences you can do so by following this link and editing your account.

 

Damaged/missing/lost boxes

Please get in touch with Jenny at hello@littlerobineducation.com if you have any issues with your shipment. I’ll be happy to help!

 

Cancellation

You can cancel your subscription at any time with no hidden payments. Please make sure you cancel your subscription before the 22nd of January, March, May, July, September and November. You can cancel by logging into your account here, clicking "Subscriptions", "Manage", "Subscription settings" and "Cancel", or get in touch with Jenny at hello@littlerobineducation.com

 

Returns

You can receive a refund for any box in unused conditin within 30 days of delivery. Please note that I do not offer free returns. Please get in touch with Jenny at hello@littlerobineducation.com and I’ll be happy to help.

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